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Refund Policy

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Refund Policy 2018-03-23T20:25:21+00:00

Plamedi Tours and Travels reserves the right to charge a booking fee and/or a handling fee which will be included in the total price.

Cancellation & Amended Booking Fees

In the event of the customers cancelling their reservation for any reason, such cancellation must be made in writing (or if made telephonically, confirmed forthwith in writing), in which event the customer shall be liable for:

Plamedi Tours cancellation charges as follows:

  • 30 days or more prior to travel date: 0% of total price
  • 21-29 days prior to travel date: 25% of total price
  • 14-20 days prior to travel date: 50% of total price
  • 7-13 days prior to travel date: 70% of total price
  • Less than 7 days prior to travel date: 100% of total price

Any further special cancellation charges that, e.g. may apply for peak periods, as is set out in Plamedi Tours booking confirmation (which shall take precedence and substitute the cancellation charges due in terms and Conditions of Clause 6.1.1).
All cancellation charges of the supplier/s of the products and services, to which the booking relates, save that the liability of the customer shall be in respect of the greater of either the cancellation charges in respect of this Clause 6.1.3, or the cancellation charges due in terms of Clause 6.1.1 or 6.1.2 (as the case may be).
Amendments and all cancellations en route must be made with Plamedi Tours directly. The customer shall be liable for all costs (including repatriation and the administrative fees of Plamedi Tours incurred as a result of any en route cancellations, by the customer including but not limited to cancellation because of ill health or injury.

Plamedi Tours have the right to charge for amendments to reservations at a change fee of:

Amendments received 30 (thirty) days or more prior to departure:  10 Euro (excl. VAT) for each alteration made to the booking after the initial reservation plus Plamedi Tours and Travels and/or suppliers published administration charges (from time to time), will be levied on all documentation or vouchers submitted for re-issue or refund.

Amendments received within 30 (thirty) days prior to departure: The applicable cancellation charge, as set out in Clause 6.1.1 or 6.1.2 (as the case may be), will be levied as the change fee.

No refunds will be made for no-shows, or any unused services irrespective of whether they form part of the basic inclusive tour price, or whether they are in respect of pre-booked or optional arrangements.

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